In order to settle your claim as quickly as possible, we assign a site manager for each storm and an experienced team leader for every 15 adjusters.
Understanding the Claims Process
After your submit a claim, a member of our Claims Department will contact you within one business day. Be sure to have personal information (name, phone number, alternate address) and property information (property address, type of loss) handy.
IF YOU HAVE WATER DAMAGE:
Please do the following:
- Make sure the source of water is turned off.
- Clean up the damage as quickly as possible and save any and all damaged items.
- Contact your property manager if you live in a multi-unit dwelling/condominium unit.
IF YOU HAVE WIND DAMAGE:
Please do the following:
- Clean up the damage as quickly as possible and save any and all damaged items.
- If you have standing water from rain or a hole in a room, we will try to provide you with a preferred water dry-out vendor or a preferred tarp vendor.
IF YOU HAVE FIRE DAMAGE:
Please do the following:
- Contact us.
- We'll try to provide you with a Preferred Board Up/Smoke Damage Vendor.