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Your home is more than just a house or a unit in a condominium or apartment building. It also contains some of your most precious belongings. Quality homeowners insurance guarantees that your home will be restored, and your belongings replaced, should you lose them in a fire, storm or other catastrophic event.
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Here are some quick ways to contact us

Monday thru Friday 8:00 AM - 5:00 PM EST Customer Service (877) 229-2244 Water Claim Hotline (888) 332-3149 Customer Service Fax (866) 923-2926
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If the effective date of the policy is 4/1/2020 or later, use the following:

  • Payment Address
    PO Box 733996
    Dallas, TX 75373-3996
  • Overnight Payment Address
    Florida Peninsula Insurance Company
    JPMorgan Chase (TX1-0029)
    Attn: Lockbox 733996
    14800 Frye Road, 2nd Floor
    Ft Worth, TX 76155
  • Policy Correspondence
    PO Box 20207
    Lehigh Valley, PA 18002-0207


If the effective date of the policy is prior to 4/1/2020, use the following:

  • Payment Address
    P.O. Box 30010
    Tampa, FL 33630
  • Policy Overnight Packages
    1279 W. Palmetto Park Rd. #3349
    Boca Raton, FL 33486
  • Policy Correspondence
    P.O. Box 30765
    Tampa, FL 33630-3765


  • Status on existing claim
    (866) 549-9672, Option 1
  • Water claim hotline
    (866) 549-9672, Option 2
  • Reporting a new claim
    (866) 549-9672, Option 3


  • Report Fraud
    (866) 923-2920
    Report Fraud Online
  • Flood Insurance
    (800) 368-0679

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