Claims

Making a Claim

You’ve worked hard to get your home and you’ve paid your insurance premiums – and Florida Peninsula believes you are entitled to be made whole if catastrophe strikes. Submit your claim via phone or online and we’ll send an inspector out to your home within 72 hours so you can get back to normal.

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How to make a claim

Report a claim by:
- Calling us at 866-549-9672
- Visiting the customer portal (If you don't have an account,
  click here for step by step instructions)

Once a claims has been reported a claim number will be assigned and an adjuster will contact you to schedule an inspection.

Track your claim by:
- Calling us at 866-549-9672
- Logging in to the customer portal

Make A Claim Online

Life Cycle of a Claim

Claim is Received & Adjuster Assigned - Claim is received.
Property Inspection - We assign an adjuster and contact you within 24-48 hours to schedule an inspection.
Coverage Review - Your adjuster will take photos and collect details to document your loss.
Review Complete - A final review of your claim is completed and submitted for processing.
Coverage Determination and Payment - Your claims adjuster will contact you to discuss the outcome of your claim and next steps. Documents detailing the results of your claim will be sent to your attention.

For Frequently Asked Questions click here.

What to Do After a Loss

Talk to Your Claims Adjuster - Verify your adjuster has your current email, mailing address, and phone number to prevent claim delays.
Emergency Services Assistance - Our preferred network of contractors can assist with water removal, roof tarp, or window board up assistance to prevent further damage to your home. Contact your adjuster or Claims Customer Service for more information.
Take Photos - If safe to do so, take photos of damaged areas.
Collect Receipts - Email receipts for any repairs made and any other claim documentation to csClaims@floridapeninsula.com
Take Inventory - Document damaged or missing items to inform your adjuster.
Review Your Policy for Updates Needed - Review all policyholder name(s) and mortgage company name(s) listed to determine if correct. If updates are needed, contact your agent to assist with policy updates and inform your adjuster. This process will allow for proceeds to be issued correctly, thus avoiding returns and time-consuming payment reissues.

Florida Peninsula Adjusting Partners