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SURPLUS
The remainder after an insurer’s liabilities are subtracted from its assets. The financial cushion that protects policyholders in case of unexpectedly high claims.

Homeowners...

Glossary

Pledge of Satisfaction
Pledge of Satisfaction:
We pledge to try to satisfy you completely in every way we can; to provide a reappraisal by a second adjustor if you don’t agree with the first one; and to mediate any disagreements. Basically, we promise to be fast, fair and friendly, and treat you the way we want to be treated. 
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